Choose Broadband Awards

TalkTalk were recognised in two categories in the Choose Broadband Awards 2022, including:

digital inclusion - silver
ethical initiatives - bronze

TalkTalk Customer Reviews

Gold star Gold star Gold star Gold star
TalkTalk broadband customers rated TalkTalk 4 out of 5 overall

Speed:

Gold star Gold star Gold star Gold star

Reliability:

Gold star Gold star Gold star Gold star

Satisfaction:

Gold star Gold star Gold star Gold star

Value for money:

Gold star Gold star Gold star Gold star

Customer Service:

Gold star Gold star Gold star

Recommendable:

Gold star Gold star Gold star Gold star

Ratings based on an independent survey of TalkTalk customers carried out by Choose.

TalkTalk Broadband: What's on offer?

TalkTalk offer a range of broadband deals across the UK, including both part fibre and full fibre connections with Openreach and CityFibre.

While TalkTalk used to be best known as a budget broadband provider, they now focus on offering premium features, including the latest routers, digital voice, and a smart TV box with over 10,000 apps.

Customers can choose from one of the following TalkTalk broadband deals:

Each of these broadband deals can be bundled with TalkTalk TV and a digital voice service, with either inclusive evening & weekend or anytime calls (in Openreach network areas only).

TalkTalk also offer extras including Total WiFi for whole home wireless coverage, Supersafe for protection against viruses and malware, and all full fibre customers get advanced parental controls through eero secure at no extra cost.

Read more in our review of TalkTalk broadband.

Availability of TalkTalk broadband

TalkTalk broadband is available to the majority of homes in the UK, operating both an LLU part fibre network as well as full fibre to the home through both Openreach and CityFibre.

For full fibre broadband, Openreach currently passes over 16 million premises, while CityFibre has now passed 3.8 million.

Both networks have ambitious rollout plans, with Openreach aiming to cover 25 million premises by the end of 2026, and CityFibre aiming to reach 8 million in the next few years.

TalkTalk offer a full fibre first approach, which means where it's available customers can only connect to TalkTalk through a full fibre to the home installation. However, they do offer a Full Fibre 65 plan for those on a budget who don't want ultrafast speeds.

TalkTalk broadband speeds

TalkTalk offer broadband speeds ranging from 11Mbps to 944Mbps on average at peak times, while upload speeds range from 1Mbps to 91Mbps.

Speeds available to homes will vary between locations, so it's worthwhile entering your postcode above to see the TalkTalk broadband deals available to you.

Households living within full fibre enabled areas should be able to choose from download speeds including 77Mbps, 152Mbps, 525Mbps, and 944Mbps. While those who have yet to be reached by the full fibre rollout can choose from speeds including 38Mbps and 67Mbps.

TalkTalk also still offer their basic copper line for any homes that don't have superfast part fibre or full fibre, which could include those living on exchange only lines. TalkTalk Fast Broadband offers average download speeds of 11Mbps.

Here are the average download and upload speeds of each TalkTalk broadband plan:

Download speed Upload speed
Fast Broadband 11Mb 1Mb
Fibre 35 38Mb 9Mb
Fibre 65 67Mb 17Mb
Full Fibre 65 77Mb 20Mb
Full Fibre 150 152Mb 30Mb
Full Fibre 500 525Mb 72Mb
Full Fibre 900 944Mb 110Mb

The advertised averages here must be received by at least 50% of TalkTalk customers during the peak hours of 8pm to 10pm in the evening when the network is busiest.

In addition, TalkTalk offer customers personalised estimates when they sign up, along with a minimum guaranteed speed. If customers receive a broadband speed less than this minimum for 3 consecutive days or more, and TalkTalk are unable to resolve the issue within 30 days, they are free to exit their contracts early without penalty.

TalkTalk TV

TalkTalk TV is available exclusively to TalkTalk broadband customers, and can be taken on a rolling monthly contract, with just 48 hours' notice to cancel.

The service costs £5 per month, and includes an Ultra HD set-top box, along with access to Freeview and a range of on-demand apps, including Netflix, NOW, and Prime Video.

While the TalkTalk TV service largely remains the same across all broadband deals, it's not currently available to full fibre customers in CityFibre enabled areas. You can use the postcode search above to see whether TalkTalk TV can be added to your broadband plan.

Customers will receive the new Android-powered TV Hub, which offers access to the Google Play Store and over 10,000 apps, including Netflix, NOW, Prime Video, Discovery+, Paramount+, Apple TV+, Disney+, and many others.

Read more in our review of TalkTalk TV.

New customer offers

The TalkTalk broadband deals in the table above are made available for new customers of TalkTalk only, which means households will need to have had a broadband plan from another provider for at least around 3 months to be eligible for these deals.

New customer offers for TalkTalk broadband include money off each month, as well as free or reduced price setup.

To see the latest deals available on TalkTalk broadband, compare packages in the table above, where data is kept updated. It's also important to click through on offers using the 'Get deal' buttons and sign up online to ensure you get the offers listed.

Key terms of TalkTalk broadband deals

TalkTalk broadband comes with a minimum contract term of 18-months, with cancellation before this period incurring early termination fees.

TalkTalk also reserve the right to increase prices on an annual basis, which has recently been updated to an increase of £3 per month each April. This means the price of the broadband deal will increase in April of each year even for customers still within a minimum term.

TalkTalk TV is made available on a 30-day minimum term, and once the initial 30 days is up customers can cancel the add-on with just 48 hours' notice. However, the TalkTalk TV box remains property of TalkTalk and if the TV add-on is cancelled TalkTalk say some of the box features may stop working.

Customers who take TalkTalk's Digital Voice service will also be signing up for a minimum period of 18 months. However, the UK Evening & Weekend calls and Unlimited UK calls plans are provided on rolling 1-month terms with just 48 hours' notice required to cancel.

Frequently Asked Questions

What router comes with TalkTalk broadband?

TalkTalk supplies a range of different routers depending upon which broadband deal a customer signs up to.

Customers taking Fibre 35, Fibre 65, or Full Fibre 65 will receive the TalkTalk WiFi Hub Black. This router includes smart channel selection to connect devices automatically to the fastest available wi-fi channel. It's a dual band router with four gigabit ethernet ports, a WAN port and seven antennae to improve coverage around the home.

Those taking TalkTalk full fibre from 150 and upwards will receive an Amazon eero 6 or eero 6 Pro, which both support the latest WiFi 6 protocol.

TalkTalk Full Fibre 150 comes with the Amazon eero 6, a dual-band wireless router, which supports mesh as well as WiFi 6. While TalkTalk Full Fibre 500 and Full Fibre 900 packages come with a slightly more powerful Amazon eero 6 Pro, which offers tri-band wireless.

TalkTalk customers who take the basic Fast Broadband deal will receive the Super Router, which is a basic wireless router that's suitable for ADSL broadband.

Does TalkTalk offer a WiFi guarantee?

All TalkTalk broadband customers within Openreach enabled areas can also sign up to TalkTalk's Total WiFi add-on for an extra £8 per month.

Total WiFi offers a whole home WiFi guarantee that will provide additional Amazon eero or WiFi booster devices to achieve a minimum of 10Mbps in every room (or 3Mbps in every room for those on Fibre 35, Fibre 65 and Full Fibre 65 plans).

TalkTalk Full Fibre 900 customers get Total WiFi included at no extra cost.

Does TalkTalk broadband include a phone line?

All TalkTalk broadband customers within Openreach enabled areas can sign up to Digital Voice.

This includes a home phone line with calls on a pay as you go basis, and it comes as standard with part fibre connections.

Customers who take TalkTalk full fibre broadband however will only receive a data connection with no option to add a home phone line.

Customers can also choose to add one of two call plans, either UK Evening & Weekend calls for an extra £10 per month, or Unlimited UK calls for an extra £16 per month, with both options including both UK landline and UK mobile calls up to 60 minutes.

Does TalkTalk TV offer Sky Sports?

Sky Sports can be accessed via TalkTalk TV by signing up to a NOW TV Sports Membership on a rolling 30-day contract.

NOW Sports includes all 12 live Sky Sports channels, including the new Sky Sports+ service. NOW is delivered in 720p HD as standard and customers have to pay more for the NOW Boost to watch the channels in full 1080p HD.

How can I switch to TalkTalk broadband?

Using the new One Touch Switch service, all customers can move from any broadband provider in the UK to TalkTalk, simply by ordering a new TalkTalk broadband plan and letting TalkTalk handle the switch for you.

The new provider, TalkTalk in this case, will send out confirmation information and let your existing provider know to cancel your current service, as well as arranging a date to switch your service over to ensure minimal downtime.

Read more about switching broadband provider.