Plusnet Broadband Deals

Plusnet broadband: What's on offer?

Plusnet offer simple broadband deals at low and often highly competitive prices. They're one of the best-known broadband providers in the UK, thanks to their Yorkshire-based marketing, which is where the provider originated from.

Now backed by BT, Plusnet offer a range of part-fibre and full fibre broadband deals on the Openreach network.

Plusnet broadband deals include:

• Fibre
• Full Fibre 74
• Full Fibre 145
• Full Fibre 300
• Full Fibre 500
• Full Fibre 900

Plusnet Fibre is available to over 97% of homes across the UK as a part-fibre to the cabinet connection. While the Full Fibre plans so far reach more than 12.5 million premises, or around 40% of homes.

Read more in our Plusnet broadband review.

Why choose Plusnet broadband

Plusnet broadband offer low prices compared to other providers, often beating deals from rivals including Sky, TalkTalk, and BT.

However, reasons to choose Plusnet also include:

• UK-based call centre
• Good reliability metrics, including low fault levels and few customers needing to contact the provider more than once about an issue
• High satisfaction among existing customers
• Low complaint levels, with complaints in line or below the industry average

Plusnet do lack some of the extra features available from the bigger brands, and Plusnet TV and mobile services are now discontinued.

They do include a reasonably good router however, as the Plusnet Hub Two is a rebranded version of the latest BT Smart Hub 2, although it does run different firmware.

Plusnet broadband speeds

Plusnet offer a range of broadband speeds based on where a customer lives, with those in full fibre enabled areas able to choose from more speeds.

Average download speeds on the part-fibre deal is 66Mbps, although customers will get the fastest speed available to them, which could be up to 70Mbps.

Full fibre customers can choose a broadband speed between 74Mbps and 900Mbps on average at peak times.

The advertised average speeds listed above will be received by at least 50% of Plusnet customers at peak times, which is between 8pm and 10pm in the evening when the network is busiest and liable to the biggest decrease in speed.

Plusnet also offer customers a minimum guaranteed download speed when they sign up. This forms a service guarantee, whereby if a customer doesn't receive their minimum speed for 3 days in a row or longer, and Plusnet aren't able to resolve the issue within 30 days of being notified, the customer becomes able to their contract penalty free.

New customer offers

Plusnet offer discounted prices for an introductory period for new customers signing up to one of their broadband deals.

Current deals can be found in the comparison table above, and customers can check availability for the latest Plusnet deals in their area by entering their postcode.

Plusnet broadband customers can also now access an exclusive rewards programme called My Perks. The discount scheme offers money-off a range of home food delivery services, as well as Amazon Audible, FIIT membership, and magazine subscriptions.

Key terms for Plusnet broadband

Plusnet broadband comes with a minimum contract period of 24 months. While prices are often lower during this period, customers are subject to early cancellation fees if they need to end their contract early.

Prices increase at the end of the minimum term, although Plusnet will send end of contract notifications with details of new deals available to switch to, which can be completed online through the portal.

However, as the provider no longer offers a home phone plan, so customers with this service may find it's no longer supported when their minimum term comes to an end.

Plusnet do implement annual price rises, using the Consumer Price Index (CPI) + 3.9% formula, which is typical of other providers, including BT and EE.