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LightSpeed Broadband: What's on offer?
LightSpeed is an independent full fibre (FTTP) broadband provider, with coverage focused on towns and cities across the East of England and parts of the West Midlands, including areas such as Essex, Hertfordshire, Cambridgeshire, and Staffordshire.
All services are delivered over a dedicated full fibre network, offering symmetrical speeds and high-capacity connections with plans ranging from entry-level ultrafast broadband through to multi-gigabit services.
Customers can choose from the following broadband speeds:
- Full Fibre 150
- Full Fibre 500
- Full Fibre 1Gb
- Full Fibre 2Gb
- Full Fibre 5Gb
LightSpeed is one of a small number of UK providers offering residential 5Gb symmetrical broadband, placing it among the fastest broadband services available in the UK.
All plans include a WiFi 7-enabled Amazon eero router, with hardware varying by speed tier. Customers on gigabit and multi-gigabit plans receive higher-spec devices, including eero 7 Pro routers on 1Gb and 2Gb plans, and the flagship eero 7 Max on 5Gb packages to support higher throughput and device capacity.
Customers can customise their package with optional add-ons, including:
- Digital Voice service, which provides a home phone line over the broadband connection with flexible calling options
- Static IP address for £6 per month
- Mesh WiFi add-ons from £6.99 per month to improve coverage in larger homes
LightSpeed also offers fixed pricing during the minimum term, with no mid-contract price rises on its standard 24-month contracts.
Availability of LightSpeed broadband
LightSpeed provides full fibre broadband in selected towns and rural areas across the East of England and parts of the Midlands, including counties such as Norfolk, Suffolk, Essex, Lincolnshire and Staffordshire.
Coverage is focused on smaller towns and underserved areas, with rollout targeting locations that have historically had limited access to full fibre networks.
Current service areas include towns such as King's Lynn, Thetford, Dereham, Fakenham, Cromer, Sheringham, Boston, Spalding, Stamford, Skegness, Braintree, Witham, Maldon, Clacton-on-Sea, Haverhill, and Harwich, along with a number of surrounding villages.
LightSpeed is continuing to expand its network footprint, with plans to pass hundreds of thousands of premises across the East of England and the Midlands over the coming years.
Availability is location-specific, so customers should check their postcode to confirm whether service is available at their address.
To find out if LightSpeed broadband is available where you live, use our postcode tool above.
LightSpeed broadband speeds
LightSpeed offers a range of full fibre broadband plans, from entry-level ultrafast speeds through to multi-gigabit connections that are among the fastest available to UK homes.
All plans deliver symmetrical speeds, meaning upload speeds match downloads. This can improve performance for video calls, cloud backups, large file transfers and other upload-heavy tasks.
Customers can choose from the following packages:
| Average download speed | Average upload speed | Router | |
|---|---|---|---|
| Full Fibre 150 | 150Mb | 150Mb | eero 7 |
| Full Fibre 500 | 500Mb | 500Mb | eero 7 |
| Full Fibre 1Gb | 1000Mb | 1000Mb | eero 7 Pro |
| Full Fibre 2Gb | 2000Mb | 2000Mb | eero 7 Pro |
| Full Fibre 5Gb | 5000Mb | 5000Mb | eero 7 Max |
The availability of 2Gb and 5Gb plans places LightSpeed among a small number of UK providers offering multi-gigabit residential broadband, with significantly higher capacity than standard gigabit services.
Advertised average speeds must be achievable by at least 50% of customers during peak hours (typically 8pm to 10pm), in line with UK advertising standards.
Unlike most major providers such as BT, Sky and Virgin Media, LightSpeed offers symmetrical upload speeds across all plans, rather than reduced upload performance.
New customer offers
New customers signing up to LightSpeed broadband can access the latest offers and pricing shown in the comparison table above.
Offers typically include discounted monthly pricing for an introductory period, along with reduced or waived setup fees on selected plans.
LightSpeed also offers a contract buy-out of up to £350 for customers switching from another provider. This is available on selected plans, typically requiring a 24-month contract, and is paid as a reimbursement or account credit after activation once proof of early termination fees has been submitted.
Key terms for LightSpeed broadband deals
LightSpeed broadband packages come with a minimum contract term of 24 months. If you cancel before the end of this period, early termination charges may apply based on the remaining months left on the contract.
LightSpeed does not apply mid-contract price rises, meaning prices remain fixed for the duration of the minimum term.
Amazon eero routers and any mesh WiFi equipment are provided as part of the service but remain the property of LightSpeed. These must be returned if you end your contract, otherwise replacement charges may apply.
Frequently Asked Questions
How fast is LightSpeed broadband?
LightSpeed offers full fibre broadband with speeds ranging from 150Mb up to 5Gb per second on its fastest plans.
All packages deliver symmetrical speeds, meaning upload speeds match downloads, which can improve performance for video calls, gaming and large file transfers.
Most households will find the 150Mb and 500Mb plans more than adequate, while larger or more demanding households can benefit from the higher-capacity 1Gb, 2Gb and 5Gb options.
Can I get LightSpeed broadband in my area?
LightSpeed broadband is available in selected towns and villages across parts of the East of England and the Midlands, including areas of Norfolk, Suffolk, Essex, Lincolnshire and around Peterborough.
Availability is location-specific, as LightSpeed builds its own full fibre network in targeted areas rather than offering nationwide coverage.
To check availability in your area, you can use our postcode tool above.
What router comes with LightSpeed broadband?
LightSpeed supplies Amazon eero WiFi 7 routers with all of its broadband packages, with the exact model depending on the speed tier selected.
Full Fibre 150Mb and 500Mb plans typically include the standard eero 7 router, while 1Gb and 2Gb plans come with the higher-spec eero 7 Pro for improved performance and capacity.
The top-tier Full Fibre 5Gb plan includes the flagship eero 7 Max router, along with an additional eero 7 device to help extend coverage across the home.
All eero routers support mesh networking, allowing additional devices to be added to create a seamless WiFi network with consistent coverage throughout the property.
How does digital voice work with LightSpeed broadband?
LightSpeed offers a digital voice service that runs over your broadband connection, rather than using a traditional copper phone line.
Customers can choose between using a mobile app, which allows calls to be made and received on a smartphone using their home number, or a dedicated hub device that connects a standard home phone to the broadband service.
This means you can keep a home phone number and make calls in the usual way, but the service is delivered over the internet instead of a landline.
Can I switch to LightSpeed broadband while in-contract with another provider?
Yes. LightSpeed offers a contract buy-out of up to £350 for customers switching from another broadband provider while still within a minimum term.
This helps cover early termination charges, allowing you to move to LightSpeed without waiting for your existing contract to end.
The buy-out is available on 24-month plans and is paid after your LightSpeed service has been activated, once you've submitted proof of your early termination fees.
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