Vodafone Broadband Review

Vodafone's standard broadband packages offer budget-friendly low prices, while still competing with other providers on speed.

Customers willing to spend a bit more can get Vodafone's Super WiFi or Pro II deals, which bundle a WiFi guarantee and an optional WiFi 6E router upgrade and 4G back-up device.

It's also possible to access a TV service with the Xtra add-on, which includes an Apple TV 4K box and a subscription to Apple TV+.

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At a glance

Latest offers

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Vodafone broadband customer reviews

Our independent survey of broadband customers found Vodafone was rated 4 out of 5 overall, with good ratings in all categories.

Vodafone was rated above average (4 out of 5) for Speed, Reliability, Customer Satisfaction, Value for Money, Customer Service and likelihood for customers to recommend the provider to a friend.

Very few of our survey respondents voted Vodafone Poor or Bad in any category, with the majority of Vodafone's customers rating them Average, Good, or Excellent.

Here are the results of our survey of Vodafone's performance:

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Our review of Vodafone broadband

Verdict: Is Vodafone broadband any good?

Vodafone have updated their broadband packages in recent months, adding more options for customers to choose the right level of service for them, and creating a good middle-ground plan instead of just basic or premium.

They still however cover all bases, with customers able to choose from low prices for a straightforward broadband deal, to more premium options with the latest WiFi 6E router and even an automatic 4G broadband back-up device to ensure the most resilient connectivity.

We like that the Xtra add-on can be taken with either a standard package or a Pro II package, but the combination of Apple TV+ with anytime calls pushes up the price, yet not all customers will want the extra free calls.

This is especially true where Vodafone offers discounts to pay monthly mobile or SIM only customers who most likely have unlimited minutes on their mobile plan.

However, this is potentially nit-picking an otherwise ultra-low-cost service that brings cheap broadband prices to those who want a straightforward package, or, for those willing to pay a little more for the best wireless router experience and most reliable connection.

See the latest offers for new customers on Vodafone broadband deals.

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Vodafone broadband packages

Summary: Vodafone offer low-cost broadband packages with the option to upgrade to a more premium plan.

Vodafone offer a wide array of broadband packages that can be customised with premium add-ons, including a WiFi guarantee, upgraded WiFi 6E router, 4G broadband back-up, and an Apple 4K TV plan.

The four package tiers available include:

• Standard: basic broadband and home phone with pay as you go calls
• Super WiFi: add a WiFi guarantee with up to three WiFi 6 boosters for at least 10Mbps speeds in every room of your home
• Pro II: an upgraded WiFi 6E router, WiFi 6E booster and WiFi guarantee, automatic 4G broadband back-up, access to dedicated WiFi tech support, and Secure Net Home security suite and parental controls
• Xtra: an Apple TV 4K box, 24-months of Apple TV+, and anytime calls

The standard plans are ideal for those on a budget, as Vodafone's monthly prices start as some of the cheapest in the UK:

Super WiFi can be taken on any of the above plans for an extra £8 per month, while the Xtra add-on can be included for an extra £14 per month.

The minimum term contract on all Vodafone broadband deals is 24-months, so customers need to sign up for a fairly long period, although this is currently the same as with BT and Plusnet, as well as Sky.

Packages come with line rental and a home phone service included, although calls on standard plans are on a pay as you go basis. It's possible to add a call plan, with options available for both off-peak and anytime calls at reasonable prices.

Vodafone implement annual price rises of £3 per month across all their broadband packages in April, so it's important for customers to also budget for this as they will be locked in to these price increases.

In terms of availability, Vodafone utilise both the Openreach and CityFibre wholesale networks, for full fibre connections this means over 16.8 million properties have been passed, with the majority (97%) of the rest of the UK able to sign up to Vodafone's part-fibre plans instead.

Our Vodafone broadband deals page allows you to enter your postcode to see the packages and prices available in your area.

Pro II Broadband

Vodafone's Pro II broadband packages offer a premium level of service similar to BT's Halo 3+ add-on.

It's also the only way to access their new multi-gigabit broadband deals, with speeds of 1.6Gbps, 1.8Gbps, or 2.2Gbps depending upon location.

Customers on Pro II get:

• An upgraded Ultra Hub WiFi 6E router
• A WiFi 6E booster and WiFi guarantee
• An automatic 4G broadband back-up on Vodafone's mobile network
• Access to dedicated WiFi engineers
• The new Secure Net Home router-level security suite and parental control tool

Pro II is included with each of the following broadband packages:

Prices for the Pro II broadband plan increase by around £10 - £13 per month, which is more expensive than simpler whole home WiFi guarantees, but cheaper than BT Halo 3+.

The new Super WiFi options, as mentioned above, have been added to give customers a way to add just the WiFi boosters and WiFi guarantee without upgrading to Pro II, although at £8 per month Super WiFi makes Pro II look much better value for money.

Vodafone Pro was introduced back in March 2021, but has since seen upgrades to the service, including a rename to Pro II.

The main advantage of Pro II is that customers will get the latest router, which supports WiFi 6E - that's basically WiFi 6 protocol support with an additional wireless channel on the 6GHz frequency.

Customers will also get a whole home WiFi guarantee, with up to three WiFi 6E boosters, as well as dedicated engineers that will actively monitor and fix wireless network issues. Those who opt for the slightly cheaper Super WiFi will get WiFi 6 boosters instead.

The 4G broadband back-up device also works in a very similar fashion to BT's Hybrid Connect, where a mobile broadband router will automatically switch on and replace the fixed-line broadband connection to the main router if it detects the fixed-line service has gone down at any time.

For most users this could be overkill, but for those reliant on their Internet service, especially with more people now working from home, it may well be worth the extra monthly cost.

Xtra Broadband

Vodafone Xtra Broadband can be added to either the standard plans, Super WiFi plans, or Pro II broadband plans, and costs an extra £14 per month.

Xtra Broadband includes the following benefits:

• Apple TV 4K box (which becomes property of the customer)
• 24-months' worth of an Apple TV+ subscription
• Anytime calls to UK landlines and UK mobiles

Looking at the price of these services separately, an Apple TV+ subscription costs £8.99 per month, and anytime calls on Vodafone home phone cost £8 per month, so £16.99 in total, not including the TV box.

There are some cost benefits here then but customers will need to want both the TV and home phone services to really save money with the Xtra plan.

Vodafone Essential Broadband

Vodafone Essential Broadband is the provider's social broadband tariff and is available to households in receipt of certain means-tested benefits.

There is currently only one tariff available, which is Fibre 2 Essentials offering average download speeds up to 73Mbps for £20 a month.

Eligible benefits include any one of the following:

• Universal Credit
• Jobseekers Allowance
• Pension Credit
• Employment Support Allowance
• Income Support
• Reduced Earnings Allowance
• Personal Independent Payments
• Disability Allowance

Both new and existing Vodafone broadband customers can move to the plan, however those on Xtra or Pro II plans will lose the additional benefits and could be subject to early termination charges.

Vodafone previously also offered a social tariff based on their Fibre 1 plan, priced at just £12 per month for average download speeds of 38Mbps. However, this now looks to be withdrawn or not currently available. When it was available, it was the cheapest social tariff in the market, although Vodafone, like BT, said the pricing was unsustainable.

Read more about social broadband tariffs in our main guide.

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Home phone plans

Summary: All Vodafone broadband packages come with a home phone line, and customers can choose to add inclusive call plans.

All Vodafone broadband packages come with line rental included and the ability to make and receive calls.

It's also possible to choose one of three inclusive call plans:

Customers who take the Xtra broadband plan for £14 per month get anytime calls to UK landlines and UK mobiles included with the Apple TV plan.

Out of allowance calls are charged at 11.5 pence per minute to UK landlines and 13 pence per minute to UK mobiles, alongside a 19 pence connection fee.

It's worth noting that these calling charges from Vodafone are among the UK's cheapest, so even without a calling plan added customers get low cost calls for occasional use.

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How does Vodafone broadband compare?

Summary: Vodafone offer some of the cheapest prices on their standard plans, and also include line rental with a home phone service on all packages too.

Vodafone's standard broadband plans offer low prices for a simple broadband and phone service, and they compare well against rival providers.

The Full Fibre 150 plan is an entry-level fibre to the home connection, and is currently cheaper than equivalent deals from TalkTalk, Sky and BT.

Here's how it looks side-by-side with similar plans from other leading providers:

As you can see, few deals are cheaper than Vodafone, with even budget providers including Plusnet charging more per month. In addition, neither Plusnet or TalkTalk include a home phone line, so that's worth considering if it's a service a household is looking for.

Like Vodafone, Sky does include a home phone line as standard with all of their broadband plans, although inclusive call add-ons are more expensive. BT charges an extra £5 per month, and their anytime call plan is also more expensive than with Vodafone.

In terms of availability, Vodafone also compare well as they work with both Openreach and CityFibre and so are available to more homes in comparison to Openreach-only providers like Sky, Plusnet, and BT.

For households still living in part-fibre areas, Vodafone's superfast Fibre 2 package is also competitively priced, although there are rival deals that come in cheaper:

Vodafone Fibre 2 is slightly more expensive than NOW Superfast and Plusnet Fibre, but is cheaper than Sky Superfast, deals from TalkTalk and BT, and is priced the same as Virgin Media's cheapest M125 Fibre Broadband.

While cheaper, the routers included with NOW Superfast, Plusnet Fibre, Sky Superfast and Virgin Media M125 aren't as good as the Power Hub provided by Vodafone, which supports the latest WiFi 6 protocol.

In addition, Vodafone pay monthly mobile customers can save up to an extra £4 per month on the listed prices of Vodafone broadband with Vodafone Together.

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How fast is Vodafone broadband?

Summary: Vodafone offer broadband speeds up to 2200Mbps, they also offer symmetrical uploads in CityFibre enabled areas.

Vodafone offer customers a wide choice of broadband speed, from superfast plans at 35Mbps, to gigabit-capable deals delivering 910Mbps at peak times, and even multi-gigabit packages with average speeds up to 2.2Gbps.

Speeds available will vary depending on location and whether customers live within Openreach part or full fibre, or CityFibre enabled areas.

At least 50% of Vodafone broadband customers will receive the below speeds or faster at peak times on each of the below Openreach part-fibre and full fibre packages:

For households living within CityFibre enabled areas who sign up for Vodafone full fibre broadband they'll get faster uploads with symmetrical speeds in line with the download speed:

While the CityFibre area upload speeds are faster, those living in Openreach full fibre enabled areas will see similar speeds to rival providers like BT, Sky, and Plusnet.

Vodafone's Full Fibre 1.8 package is available across the entire CityFibre footprint, while some locations will receive the faster 2.2Gbps plan instead.

In independent research, Ofcom found 82% of Vodafone's fixed-line broadband customers were satisfied with the speed of their service, in comparison to an industry average of 80%.

We also found Vodafone broadband customers rated the provider 4 out of 5 for the speed of their broadband speed in our independent survey.

Minimum broadband speeds

All customer signing up to Vodafone broadband will be given a speed estimate based on their individual property location, as well as a guaranteed minimum download speed.

If the service received drops below this minimum speed, and Vodafone can't resolve the issue within 30 days' notice, the customer will be free to leave their broadband contract early and without penalty.

We tested a postcode in Brighton, in the South of England, and were given the following speed estimates and minimum guarantee for each package:

It's worth noting, a CityFibre enabled postcode was given very similar minimum guaranteed download speeds, so the difference between Openreach and CityFibre plans is minimal in this area.

This guarantee is similar to Ofcom's code of conduct on broadband speeds, although Vodafone aren't listed as a signatory.

WiFi guarantee

Customers who take one of Vodafone's Super WiFi or Pro II broadband deals will get a WiFi guarantee bundled with their package.

While the service is cheaper with the Super Wifi plans at just £8 extra, Pro II is often only £2 to £5 more but offers the service with a WiFi 6E enabled router and boosters.

The Super WiFi guarantee provides customers with a WiFi 6 (or 6E) booster, and promises minimum download speeds over wireless of at least 10Mbps in every room.

If customers don't achieve this minimum, Vodafone will provide two more WiFi boosters, and if that still doesn't work then the customer is free to leave their broadband contract without penalty.

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Vodafone Together

Summary: Exclusive discounts on Vodafone home broadband for Vodafone pay monthly mobile customers.

Customers who bundle Vodafone home broadband with a Vodafone pay monthly mobile or SIM only deal can save money on their services.

Vodafone Together customers get up to £4 off each month of their broadband subscription, as well as 30% discount on any additional SIM plan, with no limit to the number of SIM plans that can be bundled.

Customers who take one of Vodafone's Pro II broadband plans on their Full Fibre 150 and above packages will get £4 off per month with Vodafone Together, while all other packages save £2 per month.

Vodafone say customers can save up to £404 a year, although this is based on bundling home broadband with four SIM or mobile plans. So, it's certainly worthwhile making the most of if households already use Vodafone for their mobile service.

Customers can also benefit from monthly VeryMe rewards and one year's subscription to McAfee Total Protection anti-virus and parental control software.

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Router

Summary: Vodafone provide the WiFi 6 enabled Power Hub to all customers, or the option to upgrade to the very latest WiFi 6E Ultra Hub.

All Vodafone broadband packages come with the new Power Hub as standard, which offers dual-band wireless up to the WiFi 6 (802.11ax) protocol.

It should offer a strong wireless signal with 6 internal antennae, supporting up to 100 devices, as well as four gigabit Ethernet LAN ports for wired connections.

What's different about Vodafone's routers is that they work in conjunction with the Vodafone Broadband app, an award-winning mobile app to control the wireless network.

Some of the features of the app include:

• At a glance view of all the devices connected to the router over wireless
• Device Boost: using beamforming technology, a user can choose a connected device to receive a stronger WiFi signal
• Family Time: allows users to set router-level online and offline times
• The ability to set up a private guest network that's easy to shut off when not in use
• The ability to block any unrecognised or suspicious devices connecting to the network

The Vodafone Broadband app won a Red Dot Award in 2019, with the judges praising its minimalist design and the ability to make big decisions by taking micro-actions which removes some of the complexity of network management.

All customers have access to the app, so even those on the most basic Vodafone broadband plan will be able to benefit from it.

Ultra Hub

The Ultra Hub is an upgraded router provided only to customers on Pro II broadband plans.

It offers the very latest WiFi technology, supporting WiFi 6E, which is the latest WiFi 6 protocol (802.11ax) as well as an extra wireless band on the 6GHz frequency.

Most routers offer either dual-band or tri-band wireless using the 2.4GHz and 5GHz channels, so the 6GHz channel is a new frequency that's recently been opened up for wireless networking use.

While WiFi 6 and 6E require devices to also support the latest protocols, they can deliver speeds between 600Mbps and 9608Mbps, so customers can really benefit from the broadband speeds they're paying for.

The Ultra Hub can support more than 150 devices connecting at the same time, and works seamlessly with the provided WiFi 6E booster to ensure coverage around a home.

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Customer service

Summary: Vodafone have above average numbers of complaints, although overall satisfaction among customers is good.

Vodafone first entered Ofcom's quarterly complaint reports in the third quarter of 2018, when they received 27 complaints per 100,000 customers, which was well above the average of 15.

This high complaint trend continued into 2019 and 2020, peaking in the final quarter of 2020 at 31 complaints per 100,000 customers.

However, since then, complaints have been declining, with around average complaint levels in 2021 and 2022, although recent quarters have climbed back up slightly, as the chart below shows.

However, despite these complaint figures, other research carried out by Ofcom has revealed Vodafone broadband customers are mostly satisfied with their overall service, as well as the speed of their service.

While they didn't have fewer than average numbers of customers with a reason to complain, they did perform better in Ofcom's latest Comparing Customer Service report than both Virgin Media and TalkTalk in terms of complaint handling.

In our independent survey of broadband customers, we also found Vodafone was rated 4 out of 5 for customer service, although as many as 30% rated them 3 out of 5.

Overall, Vodafone have some ground to cover in terms of customer service, but they're showing improvements and levels of satisfaction among existing customers is reassuring.

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Summary: Is Vodafone broadband worth it?

Vodafone offer an interesting mix of cheap broadband and premium add-ons, which enables them to please both ends of the market.

Their new Super WiFi packages and upgraded Power Hub router for all broadband customers means they also provide a good middle ground option for those who want extra wireless power without taking the entire collection of Pro II services they may not need.

However, this isn't the case with the Xtra add-on, which still suffers from perhaps including too many features as it bundles both Apple TV+ and anytime calls, which pushes the price of this extra up, yet not all customers will want both services.

That said, there is value for money in both Vodafone's standard broadband plans and their premium add-ons, for example Pro II costs considerably less than the similar BT Halo 3+, but offers the same advanced features as well as a better router.

Discounts on Vodafone Together also mean customers can reduce prices even more, making Vodafone some of the cheapest broadband deals around.

Overall, Vodafone broadband will appeal to two distinct types of customer; either those looking to save the most money, or those more heavily reliant on their broadband connection, with a unique WiFi app, automatic 4G back-up, and the very latest router technology on offer.

Check availability for Vodafone broadband in your area.