Virgin Media Broadband Review

Virgin Media broadband customers can choose from a range of download speeds, including the budget-friendly M125 plan, faster M250, M350 and M500 plans, and the top tier Gig1 and Gig2 options.

Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on.

One in five Virgin Media customers also take Volt, which boosts broadband speeds and bundles an O2 SIM and mobile benefits.

---

At a glance

Latest offers

---

Virgin broadband customer reviews

Our independent survey of broadband customers found Virgin Media was rated 3.5 out of 5 overall, with good ratings for Speed, Reliability, and Satisfaction.

Virgin Media was rated average (3 out of 5) for value for money, customer service, and likelihood for customers to recommend them to a friend.

Here are the full results of the Virgin Media survey:

Want to review your provider?

Whether you're a customer of Virgin Media broadband or another provider, you can submit a review of your provider by clicking through to the form below.

---

Our review of Virgin Media broadband

Verdict: Is Virgin broadband any good?

Virgin Media is a competitively priced option for those living within their network area, with some of the cheapest deals for 100Mbps+ download speeds.

They also offer a great deal of flexibility for customers to find the right package for them, with options to bundle a home phone or go phone line free, to bundling mobile data and a pay TV service for extra discounts.

Because they operate their own network, Virgin Media also has quick fault resolution times compared to rivals, with 48% of faults being fixed on the same day they're reported.

Aside from availability not yet reaching everywhere, the main caveat with Virgin Media is watching out for the right deal, as conversely the cheapest prices are often found when taking more services. For example:

• Faster deals can be cheaper depending on offers, for example, M350 is currently priced just below M250
• Broadband-only plans are ultimately cheapest, but savings from Volt are worth considering before signing up, with often just £1 - £2 difference
• Volt broadband and phone bundles usually offer the best value for money, especially where customers use O2 as a mobile provider, or that want the WiFi Max add-on
• TV & broadband bundles offer good value for money when compared against the price of the equivalent broadband-only plan, for example, the Bigger bundle is only £12 more for 190+ TV channels and the TV 360 box

In terms of drawbacks, the fastest tier plans M500 and Gig1 have recently benefited from a speed boost to uploads, but generally upload speeds are slower than with other full fibre networks.

While Gig2 has now gone live, its only available in select areas and not across their entire network yet, which could take another few years. So, for now, most customers will find Gig1 is their fastest deal with Virgin Media.

Complaint levels and customer service have improved towards the end of 2023 and into 2024 for Virgin, but they came under fire last year for making it difficult for customers to leave their contracts, which led to a spike in complaints in mid-2023. So that's one to watch out for.

---

Virgin Media broadband packages

Summary: Virgin Media offer a wide range of broadband packages with a somewhat confusing array of options, but they do offer good value for money.

Virgin Media offer customers the choice of six different download speeds, with M125 their entry-level deal, all the way up to Gig2 in some areas:

• M125: 132Mbps average
• M250: 264Mbps average
• M350: 362Mbps average
• M500: 516Mbps average
• Gig1: 1130Mbps average
• Gig2: 2000Mbps average (not available nationwide)

In addition to these download speed choices, customers can also choose Virgin Media broadband in one of four bundle types:

• Broadband-only: often the cheapest package, these deals come with just a broadband connection
• Broadband and phone: includes a Virgin Media phone line, free UK landline calls at the weekend, and optional call plans
• Volt bundles: often the best value for money, with an O2 mobile SIM and the WiFi Max add-on, plus a home phone line with free weekend calls
• Broadband and TV bundles: combine Virgin Media broadband with either the TV 360 service or Flex TV for extra home entertainment

It's always worth carrying out a price comparison of Virgin Media deals, as often bundles with more services can be priced as low as, or sometimes even cheaper than, equivalent plans with less.

At the time of writing, this is the case with many Volt broadband and phone bundles, as well as some broadband-only deals too.

Virgin broadband only

Virgin Media broadband can be taken without a phone line, and this often saves customers quite a bit over the broadband and phone bundles.

For example, M500 broadband-only is £14 per month cheaper than with a phone line, while other plans like M350 or Gig1 are £10 per month cheaper without home phone.

Virgin Media M125 is their cheapest broadband package, and offers average download speeds of 132Mbps, after receiving a speed boost in late 2022.

Setup is currently free at the time of writing, although it can cost up to £35. It's also worth being aware contracts taken out after April 2023 will now be subject to annual price rises of Retail Price Index (RPI) + 3.9%. The next round of price rises will apply in April 2025, so that's worth budgeting for.

Virgin broadband and phone

For customers who know they want a home phone line, they can choose a Virgin Media broadband and phone bundle.

These deals aren't as cheap as the broadband-only plans above, but they often work out cheaper than simply adding on Virgin Media's line rental charge of £19. They also come with free calls to UK landlines at the weekend, and the option to take additional call plans.

Before taking the leap with a Virgin Media broadband and phone bundle however, it's worth looking at pricing on Volt bundles, which also include a phone line but are often priced cheaper despite including more services.

Virgin broadband and Volt

Volt was launched after the merger of Virgin Media and O2, offering a bundle that combines both services. It's now one of Virgin Media's best-selling plans, and a package they're clearly keen to promote as it often comes in cheaper than equivalents without the extras.

Volt broadband and phone bundles currently cost:

The cheapest Volt deal, M250 Volt offers 264Mbps broadband, a phone line and a 6GB O2 mobile SIM for just £31.99 per month. In comparison, M250 broadband and phone costs £35.99, and M250 broadband-only costs £28.99.

As you can see, Volt offers exceptional value for money on Virgin Media broadband, so these deals are well worth considering, especially if you're used to using, or don't mind switching to, O2 as a mobile network.

Along with the 6GB O2 mobile SIM plan, which also bundles unlimited minutes and texts, all O2 plans within the household get double data, roaming benefits, and other extras, like Virgin Media's whole home wireless guarantee WiFi Max, which is worth £8 per month.

We look at how much Volt benefits are worth in this dedicated guide.

Virgin broadband and TV

Virgin Media broadband can be taken with or without TV, however for those who want Virgin TV, either TV 360 or Flex, they'll also need to take Virgin broadband.

As with Volt above however, the pre-made bundles from Virgin Media can offer very good value for money compared to taking broadband on its own.

Virgin TV and broadband bundles include:

• M125 Fibre Broadband + Flex: M125 broadband, and over 150 channels
• Bigger Bundle: M350 broadband, and over 190 channels
• Mega Volt Bundle: Gig1 broadband, and over 230 channels

All of these bundles also have Volt options, as well as options for extra channels like Sky Sports and Sky Cinema, which we cover in more detail in our guide to Virgin Media TV packages.

In terms of value for money though, taking the Bigger Bundle as an example, it currently costs £39.99 per month, and includes M350 broadband, the TV 360 box and over 190 TV channels, including Sky Entertainment. In comparison, M350 broadband on its own costs £27.99 per month, so it's only £12 per month more.

As you can see, it can be worth bundling Virgin TV as it offers good value for money for broadband customers.

Virgin Media Flex

Virgin Media broadband customers also have the option to take Virgin's newer service, Flex (previously Stream).

Flex includes the Stream box, which streams content over the broadband connection, and offers access to over 150 TV channels (including Freeview), as well as premium content like Sky Sports and Sky Cinema, and on-demand apps like Netflix and Prime Video.

Flex costs an extra £5 per month, but is provided on a rolling 30-day contract, and all the TV packs are available on rolling monthly terms too, so it's a very low-risk way to access premium content without signing up to lengthy contracts.

One of the major benefits of Virgin Flex is the 10% bill credit offer on any channel pack subscriptions taken, which makes it the cheapest way to watch TNT Sports.

The box costs £10 upfront, and can be added to any Virgin Media broadband deal at any time.

Read more about the Virgin Media Stream box in our full review.

Virgin Media Essential broadband

Lastly, it's worth noting that for people in receipt of certain means-tested benefits, they have two more broadband packages available to them.

Essential Broadband and Essential Broadband Plus are social tariffs available to both new and existing customers in receipt of benefits who may be struggling to afford their standard broadband plan.

They're available to people in receipt of one of the following benefits:

• Universal Credit
• Pension Credit
• Income Support
• Income-based Jobseeker's Allowance
• Income-based Employment Support Allowance

Existing Virgin Media customers still in a minimum term can also access these deals in they qualify, and switch without incurring any early leaving penalties.

Essential Broadband costs £12.50 per month and includes 15Mbps broadband, while Essential Broadband Plus costs £20 per month and includes 50Mbps broadband with the option to add Virgin Flex TV for an extra £5 per month and £10 activation fee.

Read more about Virgin Essential Broadband, or social broadband tariffs in general.

---

Which broadband package is right for me?

Summary: Customers should consider the services they want, but also bear in mind the cheapest deals can mean taking more services, and larger households will benefit from faster speeds.

As we've covered, Virgin Media offer a lot of different broadband packages, so it can be confusing to know which one is best for you.

Ultimately it comes down to picking the services you want first, for example if you know you want a home phone line, or if broadband-only will be adequate. Then, look for the cheapest deal with those services, because often the best value for money may mean taking an extra service.

For example, at the time of writing the cheapest Virgin broadband plans are:

• Broadband-only: Broadband-only
• Broadband with WiFi Max: Broadband with Volt
• Broadband & phone (& mobile): Broadband with Volt
• Broadband & TV: Broadband with Flex
• Fast broadband & more TV: Bigger bundle

The other big decision when it comes to choosing a Virgin Media broadband package is which speed is right for me?

Here's a quick table of those speed options again:

According to Ofcom's latest research into broadband speeds, the average download speed in the UK is now 69.4Mbps.

So, even Virgin's entry-level broadband plan, M125, is offering download speeds almost double the UK's average. Meaning even their cheapest deal will be adequate for most households.

As you move up the tiers, you get both faster download speeds, faster upload speeds, and an increased capacity to support more devices and more users at the same time.

That's important to consider for larger households where multiple people want to get online at the same time and carry out different activities, such as gaming in one room, and streaming in another, without slowing each other down.

For example, Virgin Media say:

• M125 is for households with 5 to 9 devices
• M250 is for households with 10 or more devices
• M350 is for households who want to stream HD, game online, and use smart devices, all at the same time

More devices connecting at the same time, and carrying out bandwidth heavy activities, like downloading, online gaming, streaming video, video calls, or simply working from home, will need a faster overall speed to enable enough capacity to be shared between each user.

Larger households therefore, especially when people are likely to be going online at the same time, should look at faster Virgin broadband packages, for example M350 and upwards.

Download times for larger files also vary considerably between the speed ranges. For example, let's look at the time to download a HD film and a console game for each Virgin Media broadband plan:

Call of Duty Black Ops Cold War is one of the largest update sizes for consoles, and well-known for its lengthy download times, as well as taking up so much space on the PS5. So, most game downloads will be smaller than this, but it's an interesting market for a very large download.

In comparison, a HD movie is only around 6GB, and even an Ultra HD Movie would be around 15GB. For someone downloading a large photo album from the cloud, 100 12MP photos would be about 600MB, or 0.6GB.

---

Price comparison

Summary: Virgin Media broadband is very competitively priced, often coming in as one of the cheapest options for a particular speed.

Virgin Media broadband pricing is competitive compared to equivalent packages from other providers.

Their entry-level and mid-tier broadband deals tend to offer the best value for money, along with Volt and TV bundles as we've looked at above.

M125 broadband-only is Virgin Media's current cheapest overall deal, and here's how it looks compared to rival packages:

As you can see, Virgin Media M125 is currently cheaper than 100Mb broadband deals from Plusnet, BT, TalkTalk, and Sky, and is actually one of the cheapest 100Mb+ plans available.

Looking at faster packages, the M500 broadband plan also compares well:

At the time of writing, Sky's Full Fibre 500 broadband plan with 500Mbps average speeds is cheaper than Virgin Media M500. At just £33.99 per month though, M500 still beats prices from TalkTalk and BT for equivalent deals, and is just £1 more per month than Plusnet.

At the top end of the scale, Virgin Media's Gig1 plan is also well priced:

Gig1 Fibre broadband is currently priced at just £39.99 per month, with very few cheaper options available, although budget provider Plusnet is also priced at the same level, and Vodafone offer a 900Mbps plan for just £36 per month.

Gig1 does offers faster average download speeds at peak times however, at 1130Mbps compared to many of the Openreach alternatives, which average around 900Mbps.

Read more about Virgin Media Gig1 here.

---

Broadband speed

Summary: Virgin Media are hard to beat when it comes to download speeds and availability for gigabit broadband, yet, they're currently surpassed by newer technologies for upload speed and latency rates.

Virgin Media offer broadband speeds from 132Mbps all the way up to 1130Mbps across their entire network, which so far passes over 16 million premises. They also offer 2Gbps speeds with Gig2 in select locations as well.

This means the fastest broadband speeds are available to more properties than are currently reached by rival network BT Openreach.

Advertised broadband speeds must be experienced by at least 50% of a provider's customer base during the peak hours of 8pm to 10pm in the evening.

So, we know at least half of Virgin Media broadband customers are receiving the following speeds on average at peak times:

Virgin Media's FY 2023 financial results reported that the average speed among their entire customer based had increased year-on-year to 358Mbps, which is over five times faster the UK's average of 69Mbps.

In addition, more than 33% of their customers took Volt, which often boosts the broadband speed, and reported average speeds across all customers of 452Mb in 2022.

Ofcom's latest independent research into real world broadband speeds, published in September 2023, reported on five of Virgin's fastest broadband plans.

Broadly their findings lined up with Virgin Media's own claims on their average speeds at peak times, with Ofcom reporting above average figures for each package.

Each of the package speeds were reported on by at least 100 panellists, and reflect the recent speed boost of the entry-level plans in November 2022.

While there was some reduction in speed during the peak times of 8pm to 10pm, all packages achieved average download speeds in excess of their advertised speeds.

Virgin Media performed better than Openreach FTTP providers BT in this report. BT only marginally exceeded their average download speed of 300Mb, reporting in at 303.67Mb at peak times, with a panel base of 61.

Overall, Virgin Media offer a range of fast broadband deals that perform solidly in real world tests.

Minimum guaranteed speeds

As signatories to Ofcom's code of practice on broadband speeds, Virgin Media offer minimum guaranteed speeds at the point of sign up.

Here are the expected speed ranges and minimum speeds for each Virgin broadband plan:

If customers go on to not receive the minimum speed for 3 consecutive days or more, and Virgin don't resolve the issue within 30 days, they can leave their contracts free of charge.

Upload speeds

Virgin Media broadband offers asymmetrical speeds, which means uploads are slower than the advertised download speed.

While download speed is that most likely to be noticed by customers, upload speed is growing in importance as more users use their Internet connection to share content, make video calls, and game online.

Virgin Media's upload speeds have typically been slower than with rival providers like BT and Sky, but they did recently boost the upload speed of their fastest tier plans M500 and Gig1 to be more in line with the competition.

Here are the upload speeds of each Virgin Media broadband package:

Customers in select locations where Virgin Media has rolled out full fibre technology can also choose an upload speed add-on, which boosts upload speeds to the same as the advertised download speed, and costs just £6 extra per month.

Those living outside of these new areas will get to benefit from the multi-gig Gig2 and upload speed add-on eventually, but the project to upgrade their entire network to faster speeds isn't due to complete until 2028.

So, while Virgin Media are hard to beat for download speed and availability for the fastest broadband in the UK, they are currently beaten by newer technologies for upload speeds in most areas.

Customer satisfaction with speed of service

Independent research into customer satisfaction carried out by ourselves, found 63% of Virgin Media customers were satisfied with the speed of their service.

They ranked 4th out of 11 providers in the survey for satisfaction with speed, beaten only by Hyperoptic, Zen Internet, and KCOM.

Ofcom also report on satisfaction with speed in their Comparing Customer Service report, last published in May 2023.

Ofcom's research found 82% of Virgin Media customers were satisfied with the speed of their service, which was two percentage points better than the industry average of 80%.

In Ofcom's research, Virgin Media was only beaten by Plusnet (83%) and drew with Vodafone (82%) for satisfaction with speed among existing customers.

Latency

One final metric worth looking at when considering how well Virgin Media broadband performs for speed, is latency.

Latency is a basic measurement of how long it takes one packet of data to move from one point on a network to another. It's also known as ping.

Slower latency rates mean broadband experience could seem laggy or slow, however most people won't notice it, as it only really affects very intensive or fast-moving activities, like online gaming.

Ofcom reported the following average latency rates across Virgin Media's broadband packages:

In contrast, BT's 300Mb full fibre plan reported a peak-time latency rate of 6.93, based on 61 panellists.

As we can see then, Openreach's fibre to the premises network currently has much faster latency rates than Virgin Media's coaxial network.

However, this is another area where Virgin Media's Project Mustang upgrade will see new technology boost speed and latency performance with full fibre to the home connections.

---

Broadband reliability

Summary: Virgin Media have a good reputation for reliability, with some of the market's fastest fault resolution times.

Good broadband experiences often come down to how reliable the connection is, as well as simply how fast it is.

We independently surveyed broadband customers and found 62% of Virgin Media customers rated them 4 out of 5 for reliability and the stability of their service. This was broadly in line with the average, with only BT, Hyperoptic, Zen Internet, and KCOM scoring higher.

Ofcom's independent research looks at satisfaction with service overall, and their survey found 81% of Virgin Media's customers were satisfied with their service. However, the industry average was 82%, which is slightly higher.

Disconnections

Disconnections, or drop outs, is a good way to see how stable a broadband connection is performing.

Ofcom's independent broadband speed research looks at daily disconnections that last longer than 30 seconds and ranks each provider tested accordingly.

BT full fibre had disconnection rates between 0.06 and 0.11, with superfast fibre connections more likely to suffer disconnections with averages between 0.06 and 0.13.

In comparison then, Virgin Media's network performed better for disconnections against superfast fibre connections, but BT Openreach full fibre looks more reliable.

Faults

Faults, and how quickly a provider resolves them, can be a good indication of how reliable a broadband provider is.

However, Ofcom has also reported as many as 56% of all broadband and landline faults in 2021 came from problems within a customer's home, such as poor wiring or things out of the control of a provider.

Virgin Media reported more faults in 2022 than in 2021, with just 40 faults per 1,000 customers in 2021.

However, they have the second fastest fault resolution time, with 48% of faults resolved on the same day, a further 20% within 1 day, and 98% within the same week.

In comparison, BT only resolved 76% of faults within the same week, and while Sky resolved 91% of faults in the same week, they only fixed 10% in the same day. However, Openreach resellers have a greater reliance on third-party engineers which can slow down fault resolution.

Virgin Media's proportion of re-contacts, that is customers having to report the same fault more than once, was just 3%, compared to the industry average of 4%.

---

Virgin Media Hub

Summary: Virgin Media broadband comes with either a Hub 3, Hub 4, or Gig1 customers get the latest WiFi 6 enabled Hub 5.

Virgin Media provide all customers with one of their branded hub routers. Customers taking plans up to M500 will get either a Hub 3 or Hub 4 depending on availability, and Gig1 customers will get the latest Hub 5.

The Hub 5 router supports both intelligent mesh and the latest WiFi 6 protocol. It also has a wired ethernet LAN connection which supports up to 2.5Gbps speeds.

Here are the specifications of the Virgin Media Hubs:

While Virgin Media offers a solid, up to date, router, many customers often report that they use the router in modem-only mode and buy a separate wireless router to improve the coverage and speeds they experience in the home.

We have a list of the best WiFi 6 routers available to help speed up broadband, including ones that can be used on a Virgin Media connection.

However, before setting out to replace the router, it's worth considering Virgin Media's whole home WiFi guarantee, which promises minimum download speeds of 30Mbps in every room. It's also included free for Gig1, Gig2 and Volt bundle customers.

WiFi Max

Virgin Media's WiFi Max add-on promises customers minimum download speeds of 30Mbps over their wireless connection in every room in their home. If they don't, Virgin Media will give them a £100 bill credit.

WiFi Max costs £8 per month, but it's included for free with:

• Any Volt bundle
• Gig1 broadband
• Gig2 broadband
• Mega Volt bundle

Customers can request up to three WiFi boosters, called WiFi Pods, and these plug into a power socket and can extend a wireless network seamlessly around a home, helping to alleviate any dead spots or areas with weaker signal.

Virgin require customers to use the Connect app to test speed in each room, and each WiFi Pod needs to be ordered one at a time, so the overall process may seem slow if a customer ends up needing all three boosters.

As a last-ditch attempt to fulfil the guarantee, Virgin may send out an engineer to check the positioning of the main router and each of the WiFi boosters, but if the service fails to deliver the guarantee of 30Mbps, customers will be given a £100 off their bill.

Connect app

The Virgin Connect app allows customers to manage their home wi-fi, and it's designed to help customers:

• Testing wi-fi performance from room to room
• Pause the wi-fi signal to specific devices
• Deal with connection problems (including rebooting the Hub)
• Connect to Virgin Media wi-fi hotspots (which include 250+ London Underground stations and all Glasgow Subway stations, plus loads in other countries)

The Connect app can help to setup the WiFi Max system, as well as keep an eye on any issues that might develop. It's a useful way to communicate with Virgin Media regarding any broadband problems too.

---

Customer service

Summary: Virgin Media improved complaints levels towards the end of 2023, after recovering from an investigation for how they've handled cancellations.

Virgin Media generally rank around the industry average for customer service, which is fair considering they're the third largest provider.

However, they did come under fire for complaints around how easy it was for customers to cancel services or switch away in mid-2023, which led to Ofcom investigating them.

On the flip side, because they operate their own network, they also tend to have fast fault resolution times, whereas resellers of Openreach usually have longer waiting times to get an engineer out to customers.

Virgin Media's complaint levels have improved after they peaked in the middle of 2023, however, as you can see from the chart below, they still come in higher than many other providers.

When the Q3 2023 complaints figures were announced, revealing a spike of 32 complaints per 100,000 customers for the quarter, we spoke to Virgin Media who told us, "Our number one priority is to provide an excellent service to our customers, and we accept that the rise in complaints in the third quarter falls far short of our expectations.

"As Ofcom acknowledges, the rise is largely due to its investigation announcement in July which subsequently generated a higher number of complaints than would ordinarily be expected. However, it should be noted that overall complaints about Virgin Media and O2 products still represent a very small proportion of our customer base.

"As well as engaging fully with Ofcom's ongoing investigation, we are investing in every area of our business to give our customers the best possible experience, with a real focus on resolving any issues at the first time of getting in touch and making it easier for them to get support when they need it."

Complaints have declined since, with the latest Q1 2024 report recording 18 complaints per 100,000 customers, although this was still higher than the industry average of 11 for the quarter.

Customer satisfaction

Our independent survey of broadband customers asked questions relating to overall satisfaction, as well as how well they felt the customer service performed and if they were likely to recommend them to friends and family.

We found 80% of Virgin Media customers rated them 3 out of 5 (average) or above for satisfaction with their service overall. In addition, almost half (47%) rated them 4 or above (good) for overall satisfaction.

Virgin Media customers were happy to recommend the service to friends or family, with 71% rating 3 or above out of 5 for likelihood to recommend, and one in three (35%) saying they would recommend them.

Overall, 61% of Virgin Media customers rated them 3 or above out of 5 for customer service, with just under one in three (31%) rating them 4 or above out of 5. There were more disgruntled customers with regards to customer service, but the numbers were generally positive.

For further insight we can look into Ofcom's independent survey into customer satisfaction, last published in May 2023.

Virgin Media broadband customers were largely satisfied with the speed of their service, and their service overall.

However, they also had more customers than the industry average with a reason to complain, and less satisfaction with complaint handling. This echoes the current Ofcom investigation into complaints over cancellation and complaint handling.

---

Virgin Media broadband availability

Virgin Media broadband isn't available as widely as superfast broadband packages on the copper phone line network, resold by providers such as BT, TalkTalk, Sky, and Plusnet.

Yet, while these deals have near 97% UK coverage, they have top speeds of around 60Mb.

Virgin Media's fibre network now reaches 55% of the UK, around 16 million premises, and the provider has plans to expand their reach to a further 7 million homes to cover 80% of the UK by the end of 2026. So, it's a network that's rapidly growing.

It's worth nothing that at the end of 2021, Virgin Media completed their network upgrade to bring gigabit broadband speeds to every home on their network. So, all Virgin Media customers can choose from 132Mb to 1.13Gb download speeds.

Find out more and use our Virgin Media postcode checker to see if Virgin Media is available in your area.

---

Summary: Should you choose Virgin broadband?

Virgin Media have some of the fastest widely available broadband speeds, so if it's available in your area, it's worth considering, especially for those who also want a premium TV service.

Virgin broadband pricing is also highly competitive, and is one of the cheapest deals for 100Mb+ connections.

Some of the main reasons to choose Virgin Media include:

• Competitive pricing, especially on low to mid-tier Volt bundles
• Market-leading whole home WiFi guarantee, promising minimum 30Mbps download speeds in every room, or a £100 bill credit
• Latest protocol WiFi 6 router for customers who take Gig1 broadband
• Value for money when combined with Virgin TV in pre-made bundles

However, where Virgin Media is sometimes beaten by the competition includes:

• The very cheapest packages are found with other providers, including Hyperoptic and Community Fibre
• Multi-gig and symmetrical upload speeds are limited to specific areas for the next few years while Virgin Media upgrade their network
• Openreach FTTP broadband beats Virgin Media on latency rates and reliability metrics, so serious gamers might want to consider BT, Plusnet, or Sky, for example
• Out of contract pricing can be high, Virgin send end of contract notifications, but be prepared to haggle to re-contract for a decent price

For those who want to sign up to Virgin Media broadband make sure to compare prices, because often special offers for new customers mean faster deals, or those with more services, can actually cost less.