TalkTalk Business Broadband

TalkTalk Business broadband focused on offering low-cost straightforward packages to small to medium sized businesses across the UK.

Companies can choose from basic broadband from just £16.95, to full fibre to the premises connections which can support multiple users in an office environment.

Features you'd expect to see like a static IP and unlimited UK calls are either included for free or at a low cost, and the business-level UK-based support is available at all times.

At a glance

Special offers

	Offer	Terms
Get this offer	TalkTalk Business fibre broadband from just £25.95 a month.	24 month minimum term. £9.95 P&P. Price excludes VAT. Get this offer
Get this offer	TalkTalk Business full fibre broadband from just £25.95 a month.	24 month minimum term. Up to £24.95 activation fee. From £30.95 after 24 months. Price excludes VAT. Get this offer

Is TalkTalk Business broadband the right choice?

TalkTalk Business broadband is a good low-cost option for small to medium businesses who either need a very simple broadband line, or a more advance full fibre connection that can support multiple users.

While the fastest broadband speeds are more limited in availability, TalkTalk Business offer broadband connections nationwide.

The best features of TalkTalk Business broadband are:

• Some of the cheapest prices for small businesses
• Low-cost add-ons for unlimited UK calls
• Free static IP address, with optional additional IPs]
• UK-based support, available 24/7 365 days a year
• One of the highest ratings on Trustpilot for business broadband

TalkTalk's reputation for budget broadband doesn't waver here, but businesses can expect a much more resilient service with support and features that go beyond the low prices on offer.

What does TalkTalk Business broadband offer?

TalkTalk Business offer a range of low-cost basic broadband deals for small businesses operating from one location.

Companies can choose from superfast fibre to full fibre connections where they're available, and all deals come with:

• Free static or dynamic IP address (with up to 4 static IPs available)
• 24-hour business-level support available 365 days a year
• TalkTalk's Business Wi-Fi Hub 2
• Free new line installation if needed
• Optional phone line with unlimited UK calls

Full fibre to the premises connections are available across the Openreach FTTP network, which so far passes over 10 million premises.

Companies can choose from:

	Package	Broadband	Monthly price	Upfront price	Contract term
Go	Full Fibre 80	80Mb average	£25.95	£24.95	24 months
	Offer: Money off TalkTalk Business broadband for 24 months
Go	Full Fibre 150	150Mb average	£27.95	£24.95	24 months
	Offer: Money off TalkTalk Business broadband for 24 months
Go	Full Fibre 300	300Mb average	£33.95	£24.95	24 months
	Offer: Money off TalkTalk Business broadband for 24 months
Go	Full Fibre 900	900Mb average	£43.95	£24.95	24 months
	Offer: Black Friday: Save £10/mth

Prices for TalkTalk Business Broadband range from £23.45 + VAT for full fibre, so even small companies who only need a simple broadband line are catered for. Check our Business broadband page for availability in your area.

However, for those who only need a very basic connection, or who don't yet have full fibre available to them, prices are as low as £16.95 + VAT:

	Package	Broadband	Monthly price	Upfront price	Contract term
Go	Simply Business Broadband	17Mb average	£16.45	Free	12 months
	Offer: Free setup
Go	Complete Business Broadband	17Mb average	£22.45	Free	12 months
	Offer: Free setup
Go	Simply Superfast Fibre	76Mb average	£25.95	£9.95	24 months
Go	Complete Superfast Fibre	76Mb average	£28.95	£9.95	24 months
	Offer: Black Friday: Save £3/mth (Ends 03/12/2024)

Whether businesses choose full fibre or a basic broadband line, they'll still get the same benefits and features, including 24/7 support, the same business graded router, and an optional static IP address.

All of the TalkTalk Business Broadband packages we've listed here are the providers 24-month plans, however companies can choose shorter 12-month contract periods, but they should expect to pay around £10 more per month.

TalkTalk Business Broadband packages

TalkTalk Business Broadband offer three main types of package, each focused on fulfilling different small business needs:

• Simply Broadband
• Complete Broadband
• Full Fibre

While we've listed the benefits of TalkTalk Business Broadband above, which all these packages offer, let's look in more detail at the differences.

Simply Broadband

TalkTalk Business Simply broadband is available on basic and superfast fibre lines, with a choice of average download speeds of 17Mb or 76Mb per second.

Simply broadband is the cheapest TalkTalk Business package, and offers companies:

• Basic (17Mb) or superfast fibre (76Mb) broadband
• Nationwide availability covering 99% and 97% of the UK respectively
• Pay as you go calls
• Free Caller Display

Even the cheapest basic Simply broadband plan comes with an optional free static IP address, and companies can upgrade to up to four extra static IPs if they need them.

Out of allowance calling charges are 5.5 pence per minute to landlines, and up to 11.2 pence per minute for mobiles, with a 6p connection charge. Businesses likely to make many calls may want to consider Complete Broadband.

Complete Broadband

TalkTalk Business Complete broadband is a step up from the Simply package, with the main added benefit being:

• Unlimited calls to UK landlines and mobiles
• Free calling features including Call Waiting, Caller Display, Multi Calling Threeway
• Up to 2 business premise moves within each 12-month period

Companies can choose from the same basic and superfast fibre broadband speeds as with Simply, and they'll also have access to one free static IP, and up to four paid for static IP addresses if needed.

The price difference between Simply and Complete is just £6 per month, so could be worth considering for any companies who make outbound calls in comparison to paying on a pay as you go basis which could easily end up costing more.

Full fibre broadband

Small and medium businesses based in an area where full fibre broadband has been rolled out by Openreach will be able to access TalkTalk Business's full fibre packages.

Full fibre is much more reliable than older connections, and is able to provide faster download and upload speeds too. This means it's much more adequate for businesses who work or collaborate online, whether that's uploading digital content or holding video meetings with remote staff or clients.

Companies can choose from these full fibre speeds:

TalkTalk Business full fibre packages come as data-only lines as standard, but companies can choose to take a phone line with unlimited calls to UK landlines and mobiles for an extra £10 + VAT per month. Companies that do this will get the other benefits included in Complete packages as in the section above.

Aside from the faster speeds, all other features of TalkTalk Business broadband is the same, with a free static IP included, the business-graded WiFi Hub 2, and UK-based support available 365 days a year.

Business broadband and phone

While we've touched on the phone options available with TalkTalk Business Simply, Complete and Full Fibre packages, companies also have the option to bundle extra call plans and add-ons, something they call 'Builders' and 'Boosts'.

• Up to 4 additional static IP addresses: £5 per month
• Mobile 500 minute boost: £5 per month (Simply packages only)
• International 500 minute boost: £5 per month

Businesses operating internationally may want to consider the International 500 Minute Boost for an extra £5 per month.

TalkTalk say it's economical if a business spends more than 12 minutes a day on the phone to following locations:

How fast is TalkTalk Business broadband?

Average broadband speeds given by TalkTalk Business are based on the busiest time of the day for businesses - which is 12pm to 2pm, and so is different to the peak hours for residential users which is given as 8pm to 10pm at night.

At least 50% of a provider's customer base must receive their advertised average speeds during peak times, and so the speeds given by TalkTalk Business are accurate for daytime use when companies are using and reliant on their connections.

The speeds on offer include:

Basic and superfast fibre broadband is available to over 97% of premises across the UK, while the full fibre packages have so far reached 10 million of a 25 million target by 2026.

Where businesses can get full fibre they should probably consider it due to the increased reliability, and faster upload speeds that are likely to be felt more with business activities such as uploading or sharing large files and video calling.

Guaranteed speeds

TalkTalk Business offer a guaranteed minimum speed on all of their broadband packages. For Simply broadband customers, they promise:

• At least 2.9Mb per second on the 17Mb plan
• At least 55Mb per second on the 76Mb plan

Guaranteed minimum speeds may vary between locations, but it's useful to know TalkTalk Business extend the Broadband Speed Code of Practice voluntary rules to all companies who take their broadband plans.

This means, if TalkTalk Business fail to deliver the minimum speed promised at the time of sign up for a customer's property, and they don't resolve the issue within 30 days, the customer is allowed to leave their contract early penalty free.

How does TalkTalk Business compare?

TalkTalk's business broadband is a budget friendly option for businesses. This is how their full fibre compares to their mainstream competitors:

	Package	Broadband	Monthly price	Upfront price	Contract term
Go	Full Fibre 150	150Mb average	£27.95	£24.95	24 months
	Offer: Money off TalkTalk Business broadband for 24 months
Go	Business Full Fibre 100	100Mb average	£26.50	Free	24 months
Go	Pro + Unlimited UK calls	150Mb average	£34.50	Free	24 months
	Offer: Black Friday: Save over £5/mth + Free installation (Ends 03/12/2024)
Go	Full Fibre 150 Essential + Digital Line	152Mb average	£35.95	£29.95	24 months

TalkTalk is one of the cheapest options for businesses, although providers like Sky Business include unlimited anytime calls as standard.

In terms of the standard features offered by business providers, most are similar but TalkTalk edge it thanks to the different options they offer in their Simply and Complete packages.

Few providers offer basic broadband to business customers these days. Again, TalkTalk is one of the cheapest options here for nationwide availability.

TalkTalk's approach to offering shorter contracts and multiple contract options can also help small businesses budget connectivity costs, especially where location may change.

TalkTalk Business WorkSafe

WorkSafe is TalkTalk's network-level security solution which comes as standard with TalkTalk Business plans.

Key features of WorkSafe include:

• Block selected categories of website (all the time or during business hours)
• Block websites suspected to be infected with viruses or malicious content
• Access to online Support Centre to manage settings at any time

TalkTalk say the benefits of WorkSafe are:

• Ability to block inappropriate or dangerous content
• Instant protection for all devices
• Eliminate the need for additional solutions or hardware
• No impact on browsing speeds

There are no limits to the number of devices that can be protected with WorkSafe, and TalkTalk estimates it saves businesses £3 per user compared to adding extra solutions to a SME's business broadband package.

Business-level support

One of the main differences between business broadband and home broadband packages is the level of support on offer.

TalkTalk Business customers will be provided with UK-based support that's made available 24 hours a day, 365 days a year, to ensure businesses get the help they need quickly.

In terms of customer satisfaction with connectivity and support, TalkTalk Business have a Trustpilot rating of 4.7 out of a 5, or 'Excellent'. They've been rated by 12,030 reviewers, with most companies having a positive experience and leaving a 5 star review.

TalkTalk Business perform well in comparison to other business broadband providers as well. XLN a dedicated business provider has a Trustscore of 4.2 from over 16,000 reviews, while BT Business is rated just 1.8, although they only have 773 reviews.

Verdict: Is TalkTalk Business broadband any good?

As we've explored in this TalkTalk Business broadband review, TalkTalk's service incorporates features like an inclusive static IP we might expect to pay extra for with other providers.

Their range of business packages are varied, although there aren't too many to make their offering confusing.

In addition, there's a refreshing lack of paid extras inching the monthly bill up every month. This makes for a more transparent billing experience which will be of benefit to small businesses especially.

The rollout of full fibre business deals adds another dimension to TalkTalk Business fibre broadband, and businesses interested in the improved download and upload speeds should keep an eye out for it expanding to their area.

We like TalkTalk Business for:

• Their two-tier packages allowing customers to take inclusive business calls if they want to
• Offering a standard broadband option which some business ISPs don't
• A positive reputation on Trustpilot
• Inclusion of WorkSafe security as standard

The downsides are:

• Works to the same few-frills model as their home broadband, although this could be an advantage for some businesses
• Varied contract lengths (and the option to speak direct to TalkTalk about altering the lengths) can be slightly confusing

Overall, TalkTalk's broadband offer for businesses is a strong one, particularly when we look at their pricing in comparison to other providers like BT or Sky.